Perhaps we’re feeling annoyed or resentful toward them. Or perhaps they just feel too remote. In these cases, try going a step beyond goodwill to empathy and compassion. Goodwill means that you wish someone well without necessarily knowing how they’re feeling. Empathy means that you understand what they feel; perhaps you’ve had a similar experience in the past. Compassion is empathy plus goodwill: you understand how they feel, and you wish them well