This company was indeed expert at managing high-end properties. But mine was a low-end property. They didn’t know how to attract that type of tenant base, and were over-screening the tenants. They also were repairing my vacant units as if the CEO of a company was going to move in. When I asked them about this, they told me: “We have high stan- dards, and we aren’t going to compromise them.” I told them that I, too, had certain standards, the first being that I make a profit while providing a safe, affordable, and clean place to live. If I don’t make the profit, I can’t provide the housing.