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O atendimento telefônico requer mais concentração do que uma conversa ao vivo, por isso: • Seja cordial. Pergunte o nome da pessoa: “Quem quer falar, por favor?”. Nunca diga: “Quem fala?”, “Quem é?”, “Quem gostaria?”.
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statusnot read reprioritisations
last reprioritisation on suggested re-reading day
started reading on finished reading on

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