There’s a widespread impression that the new Consumer Protection Act will only regulate the operations of the legacy e-commerce players Amazon and Flipkart. However, that’s a misconception as the new law brings the entire B2C online sector strictly within its ambit, said a top official at the Ministry of Consumer Affairs.
“The Consumer Protection Act has already kicked in, but many online service providers still want to believe they are outside its scope,” said the official on condition of anonymity. “All kinds of B2C online services, irrespective of their size and reach, all mobile app-based services and all businesses running on social media platforms, will come within the bill’s purview.
Simply put, e-pharmacies, e-tutoring, e-groceries, e-taxis, e-bikes, e-food chains, online air, rail, bus ticketing services, online hotel or tour booking platforms, e-payment services, e-deliveries, e-buying and selling platforms, OTT services, app stores, websites of FMCG companies and also ventures that run on Facebook, WhatApp, Twitter, LinkedIn etc. will come within the ambit of the new legislation. rule.