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Question

The CX programs of the future will be [...], predictive, precise, and clearly tied to business outcomes

Answer

holistic

status	not learned	measured difficulty	37% [default]	last interval [days]
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scheduled repetition interval		last repetition or drill

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The CX programs of the future will be holistic, predictive, precise, and clearly tied to business outcomes

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Question

Disadvantags of survey-based CX measurement

1. Limited: The typical CX survey samples only [...] percent of a company’s customers

Answer

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scheduled repetition interval		last repetition or drill

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Disadvantags of survey-based CX measurement 1. Limited: The typical CX survey samples only 7 percent of a company’s customers

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Inflammation of endocardium that lines the surface of cardiac valves; usually due to bacterial infection

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