The following are the four components that go into the empathic skill set.

The empathic attitude: Empathy is more than anything a state of mind, a different way of relating to others. The greatest danger you face is your general assumption that you really understand people and that you can quickly judge and categorize them. Instead, you must begin with the assumption that you are ignorant and that you have natural biases that will make you judge people incorrectly. The people around you present a mask that suits their purposes. You mistake the mask for reality. Let go of your tendency to make snap judgments. Open your mind to seeing people in a new light. Do not assume that you are similar or that they share your values. Each person you meet is like an undiscovered country, with a very particular psychological chemistry that you will carefully explore. You are more than ready to be surprised by what you uncover. This flexible, open spirit is similar to creative energy—a willingness to consider more possibilities and options. In fact, developing your empathy will also improve your creative powers.

The best place to begin this transformation in your attitude is in your numerous daily conversations. Try reversing your normal impulse to talk and give your opinion, desiring instead to hear the other person’s point of view. You have tremendous curiosity in this direction. Cut off your incessant interior monologue as best you can. Give full attention to the other. What matters here is the quality of your listening, so that in the course of the conversation you can mirror back to the other person things they said, or things that were left unsaid but that you sensed. This will have a tremendous seductive effect.

As part of this attitude, you are giving people the same level of indulgence that you give yourself. For instance, we all have a tendency to do the following: When we make a mistake, we attribute it to circumstances that pushed us into doing it. But when others make a mistake, we tend to see it as a character flaw, as something that flowed from their imperfect personality. This is known as the attribution bias. You must work against this. With an empathic attitude, you consider first the circumstances that might have made a person do what they did, giving them the same benefit of the doubt as you give yourself.

Finally, adopting this attitude depends on the quality of your self-love. If you feel terribly superior to others, or gripped by insecurities, your moments of empathy and absorption in people will be shallow. What you need is a complete acceptance of your character, including your flaws, which you can see clearly but even appreciate and love. You are not perfect. You are not an angel. You have the same nature as others. With this attitude, you can laugh at yourself and let slights wash over you. From a position of genuine inner strength and resilience, you can more easily direct your attention outward.

Visceral empathy: Empathy is an instrument of emotional attunement. It is hard for us to read or figure out the thoughts of another person, but feelings and moods are much easier for us to pick up. We are all prone to catching the emotions of another person. The physical boundaries between us and other people are much more permeable than we realize. People are continually affecting our moods. What you are doing here is turning this physiological response into knowledge. Pay deep attention to the moods of people, as indicated by their body language and tone of voice. When they talk, they have a feeling tone that is either in sync or not in sync with what they are saying. This tone can be one of confidence, insecurity, defensiveness, arrogance, frustration, elation. This tone manifests itself physically in their voice, their gestures, and their posture. In each encounter, you must try to detect this before even paying attention to what they are saying. This will register to you viscerally, in your own physical response to them. A defensive tone on their part will tend to create a like feeling in you.

A key element you are trying to figure out is people’s intentions. There is almost always an emotion behind any intention, and beyond their words, you are attuning yourself to what they want, their goals, which will also register physically in you if you pay attention. For instance, someone you know suddenly shows unusual interest in your life, gives you the kind of attention you’ve never had before. Is it a real attempt to connect or a distraction, a means of softening you up so they can use you for their own purposes? Instead of focusing on their words, which show interest and excitement, focus on the overall feeling tone that you pick up. How deeply are they listening? Are they making consistent eye contact? Does it feel like even though they are listening to you, they are absorbed in themselves? If you are the object of sudden attention but it seems unreliable, they are probably intending to ask something of you, to use and manipulate you in some way.

This kind of empathy depends largely on mirror neurons—those neurons that fire in our brain when we watch someone do something, such as picking up an object, just as if we were doing it ourselves. This allows us to put ourselves in the shoes of others and to feel what it must be like. Studies have revealed that people who score high on tests of empathy are generally excellent mimics. When someone smiles or winces in pain, they tend to unconsciously imitate the expression, giving them a feel for what others are feeling. When we see someone smiling and in a good mood, it tends to have a contagious effect on us. You can consciously use this power in trying to get into the emotions of others, either by literally mimicking their facial gestures or by conjuring up memories of similar experiences that stirred such emotions. Before Alex Haley began writing Roots, he spent some time in the dark interior of a ship, trying to re-create the claustrophobic horror slaves must have experienced. A visceral connection to their feelings allowed him to write himself into their world.

As an adjunct to this, mirroring people on any level will draw out an empathic response from them. This can be physical, and is known as the chameleon effect. People who are connecting physically and emotionally in a conversation will tend to mimic each other’s gestures and posture, both crossing their legs, for instance. To a degree, you can do this consciously to induce a connection by deliberately mimicking someone. Similarly, nodding your head as they talk and smiling will deepen the connection. Even better, you can enter the spirit of the other person. You absorb their mood deeply and reflect it back to them. You create a feeling of rapport. People secretly crave this emotional rapport in their daily lives, because they get it so rarely. It has a hypnotic effect and appeals to people’s narcissism as you become their mirror.

In practicing this type of empathy, keep in mind that you must maintain a degree of distance. You are not becoming completely enmeshed in the emotions of another. This will make it hard for you to analyze what you are picking up and can lead to a loss of control that is not healthy. Also, doing this too strongly and obviously can create a creepy effect. The nodding, smiling, and mirroring at selected moments should be subtle, almost impossible to detect.

Analytic empathy: The reason you are able to understand your friends or partner so deeply is that you have a lot of information about their tastes, values, and family background. We have all had the experience of thinking we know someone but over time having to adjust our original impression once we get more information. So while physical empathy is extremely powerful, it must be supplemented by analytic empathy. This can prove particularly helpful with people toward whom we feel resistant and whom we have a hard time identifying with—either because they are very different from us or because there is something about them that repels us. In such cases we naturally resort to judging and putting them into categories. There are people out there who are not worth the effort—supreme fools or true psychopaths. But for most others who seem hard to figure out, we should see it as an excellent challenge and a way to improve our skills. As Abraham Lincoln said, “I don’t like that man. I must get to know him better.”

Analytic empathy comes mostly through conversation and gathering information that will allow you to get inside the spirit of others. Some pieces of information are more valuable than others. For instance, you want to get a read on people’s values, which are mostly established in their earliest years. People develop concepts of what they consider strong, sensitive, generous, and weak often based on their parents and their relationship to them. One woman will see a man crying as a sign of sensitivity and be attracted to it, while another will see it as weak and repulsive. By not understanding people’s values on this level, or by projecting your own, you will misread their reactions and create unnecessary conflicts.

Your goal, then, is to gather as much as you can about the early years of the people you are studying and their relationship to their parents and siblings. Keep in mind that their current relationship to family will also speak volumes about the past. Try to get a read on their reactions to authority figures. This will help you see to what extent they have a rebellious or submissive streak. Their taste in partners will also say a lot.

If people seem reluctant to talk, try asking open-ended questions, or begin with a sincere admission of your own to establish trust. In general people love to talk about themselves and their past, and it is usually quite easy to get them to open up. Look for trigger points (see chapter 1) that indicate points of extreme sensitivity. If they come from another culture, it is all the more important to understand this culture from within their experience. Your goal in general is to find out what makes them unique. You are looking precisely for what is different from yourself and the other people you know.

The empathic skill: Becoming empathetic involves a process, like anything. In order to make sure that you are really making progress and improving your ability to understand people on a deeper level, you need feedback. This can come in one of two forms: direct and indirect. In the direct form, you ask people about their thoughts and feelings to get a sense of whether you have guessed correctly. This must be discreet and based on a level of trust, but it can be a very accurate gauge of your skill. Then there is the indirect form—you sense a greater rapport and how certain techniques have worked for you.

To work on this skill, keep several things in mind: The more people you interact with in the flesh, the better you will get at this. And the greater the variety of people you meet, the more versatile your skill will become. Also, keep a sense of flow. Your ideas about people never quite settle into a judgment. In an encounter, keep your attention active to see how the other person changes over the course of a conversation and the effect you are having on them. Be alive to the moment. Try to see people as they interact with others besides you—people are often very different depending on the person they are involved with. Try to focus not on categories but on the feeling tone and mood that people evoke in you, which is continually shifting. As you get better at this, you will discover more and more cues that people give as to their psychology. You will notice more. Continually mix the visceral with the analytic.

Seeing improvement in your skill level will excite you greatly and motivate you to go deeper. In general you will notice a smoother ride through life, as you avoid unnecessary conflicts and misunderstandings.