Turn Empathy Into Knowledge
#4-Components-of-the-Empathic-Skill-Set #Emotion-Tuna-the-Thoughts-Dictionary #Visceral-Empathy #law-2 #the-law-of-narcissism #the-laws-of-human-nature #the-narcissistic-spectrum
People are continually affecting our moods. What you are doing here [with empathy] is turning this physiological response into knowledge. Pay deep attention to the moods of people, as indicated by their body language and tone of voice. When they talk, they have a feeling tone that is either in sync or not in sync with what they are saying. This tone can be one of confidence, insecurity, defensiveness, arrogance, frustration, elation. This tone manifests itself physically in their voice, their gestures, and their posture.